SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Раковина пришла царапаная снизу , отдала художникам взяли 1500 , открыла спор деньги вернули . Смотрится действительно круто , но есть одно но , когда закрепили раковину на платформу , на столешницу оказалось она шатается , загуглили все раковины в виде чаше шатаются после монтажа, надо было ее утопить в столешницу см на 5 , но так тоже круто смотрится
Very beautiful, there are divorce at the bottom, but they will not be visible
wash basin delivered undamage, fast, very very good communication with store. I recommend !!!!
раковина пришла. в комплекте смеситель. на вид интересно. есть царапины, продавец возместил. вообще советую. выглядит красиво.
Ura, came the order) to St. Petersburg in 10 days. There was a little confusion with the place of receipt of the order, but the result was taken away! The sink came whole, which was very happy, because. The box rubbed hard, even the foam is broken inside. On the second photo it is visible that on one side a little is not painted, but it's rather my pickups, T. K. It's almost invisible. Thank you store!
Perfect store! On the sink on the front side is not stained stain size 0,7 cm. The seller returned 718 rubles. Generally pleased. Very beautiful sink! I am a good buyer) I have a beautiful wife) the Chinese are good, make of foil and glass thousands $ $)
Was a small defect, compensated
Bought a sink in a new apartment. Tempered glass. The live looks much better than in the picture. Stylish design, excellent!!! A little on the edges is unpainted (1 ~ 2mm), this small defect will hide when installed. Immediately I will say-there are no chips, the store in this well done! The goods are packed for five. How time will prove itself. In the photo it's not chips, it's a reflection of the light. Yeah, I'm a photographer. There's nothing you can do about it.
The item came in 6 days, and it look so great with a very high quality. So impressed with the delivery time and what I actually got. for sure will order again in the future