SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Really extremely convenient and strong. I use it once a week to remove all the hair from our shower drain
Works well
OK, as described
Top
excellent. thanks a lot
Good
thank you store very fast delivery.
Excellent for the kitchen sink
same as photo and good quality
I bought two, one for the bathroom and one extra one for the kitchen. Unfortunately in the kitchen my drain is too narrow and it does not fit.
Everything is fine, I recommend to buy
good
OK
good
The parcel came very quick. Thank you!
All seems good
Excellent at everything.
Good product. Recommended store.
Super. Excellent piece. store recommend.
Great thing
Arrived in 3 weeks successful
The product will definitely recommend the quality as seen in the picture
Very satisfied with the product, bought 2 items
Very good. Fantastic
OK
it works excellent, im very very happy with the purchase. It cleanes the drain so easy!
Super, perfect and cheap
It looks quite high-quality, the spring is very elastic, I have applied it not only for cleaning the flush holes, but also in the car!
Excellent same as the image
Very effective for catching hair.
As expected.. Perfect
very good
Very fast shipping. The probe is wide.
I will arrive in reasonable time good quality product thanks.
Fuction product, i you need help its ideal
Useful in the household thing, it is a pity that the sink does not climb
Good product, just hope it could be smaller so can go inside the holes of my sinks. Some sinks may have smaller holes
Drain snake, looks strong and flexible.
It's okay.
Received in the Mail have not tried yet but looks like in the picture
Looks nice, but is too large for one of the sink, did not try yet
as described
Article as described. Thank you!
tq
all ok
fast delivery
All ok
Product excellent exactly as pictured
Peab proovima, Aga tundub et töötab
Good store, quick delivery, good product.
I just got here!
great item thanks
The description is clear, but the product itself is useless
Very handy gear, would recommend this product and nice store.
perfect
O.K.
ok
Matches the description
very good
Good product arrived quickly, the tip is very wide, otherwise it would be excellent!
Like the photo
All good, takes 1 month for delivery
thanks
Doesn’t fit in my shower drain which is a bummer, but it’s great quality
Top
Work OK on small drain pipes
The goods did not come.
It's cool. He took out the subject from the siphon. Works
Perfect, it is exactly what I was looking for. I recommend the store, thank you.
Cool thing
Thing cool durable but too thick neck does not wet in the sink
Delivery 3 weeks.
Good
Bought 2 units, only received 1 unit.
Works great. Thank you
Thank you, good thing