SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
супер быстрая доставка! выглядит, как на фото, рекомендую.
Beautiful, good crane. The parcel was 1,5 months old, home delivery.
Everything is OK, let's see how in the case, I'll add a review.
The crane is beautiful. As you expected. But it came with a broken bottom ceramic insert. I wrote to the store to send a whole crane. Waiting for an answer
Perfect!!
very beautiful faucet. i like the bronze color. the shipping from origin country was very fast. unfortunately the post office in my country made a mistake but with amazing communication with the store all was solved. absolutely recommended
Chic quality! Came packed in a cloth bag, on top of the film and in a box! Very satisfied! Thank you for the super fast delivery, Sochi arrived in a week, brought home a courier.
Super fast
After the order, the crane received five days by courier. I like the quality and appearance, the work is also ideal. Everyone is happy.
Excellent!!
Product complies with the description. Very well protected. There was no obvious damage. Zamówiłam faucet courier-was UPS courier-I am very satisfied. Recommend!!
Excellent Crane
Good quality and very well package, The instalation was easy. I
The mixer is beautiful, kind. Heavy, made like good. Well packed and delivery less than week to Peter. I will add a photo when we install on the sink.
He came very quickly in four days. The Courier called and said that he will bring the parcel for half an hour, the quality looks great, very heavy! Not yet installed, I can not say anything on work. For 2000 rubles quite a worthy copy
Looks great! Confirm to description. Delivery 10 days.
All Super, very beautiful, delivery fast, thanks
Excellent quality, at least externally, Crane. Looks really cool and expensive. Eyeliner, which is complete, full of shit, if you want to save nerves when installing, then immediately throw in the trash, removing at the same time to memory silicone pads, although they are also shit. While it works well, let's see how much it's enough. And a half of Cosar would be good.
Excelent ,I reccomend the store . I put the Order in 29 of March and arrive today on 6 of april . So glad ! Thank you very much
Cool faucet, very nice came, comfortable.
Ordered 12.03.20G received 17.03 Krasnodar territory. Looks like norms. I will come from the watch I will install. let's see what the product is
Brought the courier, perfectly packed. I really like these products, I will buy another from this series.
Super, super, everything super! Fast shipping and faucets has good quality
Good quality, very complete order and with a care and nice packaging
Crane came fast, ordered 14.02 came 02.03., the quality is good. Not yet installed.
Got it. Check not possible.