SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool, same as picture. Quick sun charging an,d last the whole night ! I've the multicolor version, my wife loves it !
Fast delivery and the lights are all function happy customer thank you store
Lampki są piękne. z tyłu możemy zmieniac tryb w jakim mają świecić Polecam
Super Garland, complete with one spare flower, delivery 3 weeks to Tomsk
Wow these are just stunning, thank you I’ll definitely order more
Made very neatly, the order is satisfied
All OK thank you and best regards
tnx all ok
Красивая гирлянда. Для 6 метрового забора заказала 12м гирлянду. Хватило только повесить как на фото т.к. вначале длинный провод без лампочек. Пришла зареженая.
They're like silicone, very pretty, light up pretty
Perfect. Fast shipping. Very beautiful
Super! Glow all night when it's sunny in the afternoon. Very beautiful. Thank you
Delivery to Moscow was 34 days. Corresponds to the description. Looks great. Petals made of soft silicone. It turns on itself as dark, has several modes. Seller recommend. Responsible and sociable.
Everything is fine. Before Mo for 3 weeks. Got a five in the dentist.
All quickly, until everything hung up the night did not come can not check, if that feedback will complement
Cute flowers. Modes some as it seems to me superfluous, just enough glow and smooth attenuation. But they look good. The flowers themselves are soft, they will not break.
Just bought it. Is beautiful
Super, recommended. All right, lights beautifully ozdabiają p łot.
All the bulbs are glowing, there are several modes of shining, the store put additional flowers.
All according to the description and working properly. Thank you and recommend this store.
It came in a month and a half in N. Packed well, in box and package. It came loaded. Everything works, it does not shine bright. Several modes of operation, as on electrogarland. Advise.
Works very well to see over time
Took the sample, 5 meters is the whole design, the flashlights Themselves 3 meters no more. Flashing beautifully
Product complies with the description. Fast shipping for EN.
Everything is clear. Several operating modes. Turns on itself, depending on the lighting.
Very nice lights. Shipping OK. Considering what happens in the world. Pack well packaged. Thank You and best regards.