SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a first time bidet user, I am sold as a result of this purchase. I purchased this bidet to make life a little easier following surgery and have to say, I absolutely love it! Installation was a breeze. I read all the reviews before purchasing and agree that why anyone would need to use a setting other than low is beyond me unless of course you are trying to deter your nosy cat from drinking out of the toilet (yes I have done this a time or two but it is only a temporary deterrent) because it is definitely powerful enough even at the low setting. It's like a shower for your bottom and much more convenient than using a handheld shower head in the shower every time. After seeing the results left in the bowl, it's truly amazing and disgusting what tissues paper leaves behind. I plan to purchase two more for the other restrooms. One thing I did notice is that the bidet tends to drip a little bit if it's not completely turned to the "Off" position. For some reason it takes a little extra turn of the knob which almost feels like you're turning it too far, listen carefully and you'll hear a click and it will be completely turned off and voila no more dripping water. Have been using this for 5 months so far with no other issues.
It's a little cold but that will be fixed in my new home I'm building with heated water. In a rental right now. Other than that, it works great and still better than not. I have had a full bidet in my previous home with faucets and separate unit next to the toilet. I like this better, more convenient and accurate, hits just at the right spot which can be adjusted with the slotted bolt holes. I'm a builder, took about 15 mins to install.
I moved from Europe to the United States about 10 years ago, where people have more civilized ways to go to the bathrooms. Yes, we do have separate bidet units in many Countries in Europe, and I never understood why this was not a thing in America. A few weeks ago, I came across this product. After reading all the enthusiastic reviews, I decided to give it a try. Installing it in my master bathroom was a matter of minutes. Especially after following the advice about the gasket that other people have highlighted in their reviews. All you will need is a pair of pliers and a Phillips screwdriver to unscrew the toilet seat. Once installed, the product works as expected. Depending on your water pressure at home, you might need to install a T-valve that allows you to control the water flow to the bidet, to avoid scorching your delicate parts. Overall, it's a highly recommended product.
I started looking into bidet attachments after an add popped up on my Facebook feed. I've never used a bidet before, yes I've seen then, heard of them, but never thought I would want one, but I thought it would be a holy grail for my boyfriend who is having some sensitivities around that area, so we could cut back on the overuse of harsh bathroom tissue. Fast forward, It came packaged very well, It came with everything I needed, I really only needed a bit of plumber tape and it was more for preference, I also hand tightened because I didn't want to take the chance of stripping. Took me about 30mins from start to finish and only because my connections are kind of hard to see and feel so I worked with one hand. First use was a bit chilly, but after that I got used to the temperature. My next purchase will be one with be with temp control. Oh and the pressure is pretty strong no need to turn it to the max. There's also a self cleaning switch, which points down and cleans the nozzle I recommend using this option before and after use. There is a small angle from the back to the front under the seat, I read that some people buy little bumpers, so far mine hasn't been an issue. Overall, I think this is a must have product in the home, you'll have a happy tushy!
So we’ve had this for about four days now, and so far, absolutely love it! It was easy and quick to install with the parts and instructions in the box. The biggest note I would make would be: read and follow the instructions. The only mistake we made was putting the bidet a little too far back on the seat, which didn’t allow the nozzle enough space for adjustments… something specifically mentioned in the instructions! In terms of function: it works as advertised. I’ll let you figure that one out. Good pressure, completely mechanical so it doesn’t require anything but the water supply, and not difficult to operate. The absolute best thing about it: My stepkids love it. (And by "it", I mean "the butt washer".) I have a five year old stepson and a seven year old stepdaughter, and both of them use waaayyy too much toilet paper. But with the Tushy installed, we haven’t had to change the roll. My stepdaughter no longer feels the need to wrap her hand seven times with toilet paper per wipe, and is instead perfectly content with a little bum wash! And my stepson would at times fail to properly wipe… so no more itchy butt for him! Nice and clean, without any… ahem… intervention required.
Get your liiiiiiiife. Mommy Tina and Tommy Buns ranted and raved about how their bidet changed their brown game forever. YMH never lies, our household is in bliss because our bums are rinsed clean all day long. It doesn't matter where you are on the Bristol chart, hard, liquid or in-between, the Tushy will wash it away. I never minded pooing in public but now I hold it for home. Once you've had luxury, why dry wipe again.
As a resident of the U S of A, bidets are a foreign concept to most I installed in literally 10 minutes. Ever since the install I have stopped drinking coffee in the morning, I wake up sit on the bidet and fire away - what a way to start the day. As for doing number 2, I laugh at all you TP users, the bidet is amazing and I can't poop anywhere that doesn't have one. I have been a squatty potty user for many years and now coupled with a bidet, my bathroom experience is off the charts. So for any of you skeptics out there buy this and thank me later.
I wish there was a more gradual increase in water pressure, but otherwise is a great little attachment
I have installed and used it for over a month now and it works fine without an issue. Love the design with the joint ball to control both water pressure and temperature, very intuitive just like the faucet. It seems to be well made and feels sturdy. The only thing I'd like to see improve is that the water inlets don't have a place to grip it on (such as a hexagon shaped perimeter around the inlet threat ) when tightening, and the inlets sticking out of the unit were turning with the connecting tubes during tightening. This made me feel like I was about to break them. Fortunately they survived the torque and both connectors were sealed properly, no leaking so far.
Finally had this installed. I had a plumber install because I was having other plumbing work done and because my toilet is not near to the vanity /sink for the hot water. I absolutely love this. I'm having a total shoulder replacement which is why I felt I needed this. I think everyone should get one..... don't wait for shoulder replacement to enjoy the benefits of this device.
I installed this the other day, and it was not bad. I did an alternative install by not using their hot water line and tee. My sink is in another room adjacent to the toilet, so I opted to cut a hole next to the cold water line and use sharkbite fittings to connect to a hot water line. Thankfully, the water lines are typical 3/8 in compression lines. We love it, and we have no problems with it so far.
This thing is fabulous! TP shortage, no problem with this! This sphincter washer is great. The hot water add is a game-changer. The only thing I'd like is a "pressure" control...It basically has two pressures - Starfish Trickler & Colon Rejuvenation! I would have ordered a second, but there seems to be a run on Bidets in America...So get yours when you can and never be worried about a TP crisis again!
OMG. We’ve been living like animals. This thing is amazing.
I bought this because a couple friends and family said bidets were really nice. I don't know what model they got but this one sounded good from what I read and the price was decent. My Dad hooked it up and said it was pretty straightforward. Overall I like it and my family does also. It's very easy to use.
Decent Quality, does the job, but you will still need to get and extra one hose that connects the main water supply to the T provided here IF the installed hose is not flexible.. the water pressure is really strong so you might want to partially close the main valve to reduce the pressure a bit!
We had two biobidet systems installed in two washrooms in our house. They worked fine for 17 years. One had it and we are replacing it with the same product. It is enjoyable, healthful and reliable. No complaints whatsoever.
Ok, I'm really hairy. Like gorilla hairy. Everywhere. Do you know what it's like trying to clean up after dropping the kids off at the pool with an a$$ that hairy? Think of putting a big glob of peanut butter on your head; now go ahead and try'n get that clean by wiping it around with a piece of paper. No, not like that....you're just mashing it in now. No, from the back, use the other. HURRY UP. You have to be at work in 15 minutes!!! Every. Single. Day. I'd have to take a shower almost every time I had to grow a monkey tail. But now, now that's all changed and those days are gone forever! The clouds have parted, children are laughing and playing in fields, birds are singing, and my as$hole is cleaner than a newly minted penny. Easy installation, does what I expected, can't be beat for $30.
My wife uses it. Does not heat the water. I havent been asked to fix it after I installed it so I guess it has been working fine for at least a year.
This product is a life changer! Don’t be fooled by the cheap price. I love this product! I have three in my own house and have purchased about a dozen for my friends. They all love it!!
Easy to install, works as designed and made this skeptic a believer. It's a bit of a wake up call when the cool water hits, but it's healthier for you then toilet paper. I'll get used to it and deal with the cool water and be cleaner and save on toilet paper.
I have simpler designed bidet's installed in all 3 bathrooms I've had for the last 14 yrs! The sprayer is fantastic on these and don't splash and hit the spot for all users. However, with this one, you have to sit all the way back, and I mean all the way, then it does splash on the back of the seat and has to be wiped after each use. Also, it seems more of a stream than a spray. The design seems good. Overall, it worked with my toilet and does the job. It's is priced right. I paid more for my very simple other bidet's.
Best purchase I've made for my bum. I've had this now for about 3-4 months and have not had any issues with it. It installed with no problems (other than some issues relating to my toilet, not the bidet). The pressure on it is very high, but I have a very old toilet that takes a long time to fill up, so I need to keep the water pressure high to fill it in a reasonable amount of time. I use it on the low setting and it works fine. I also calculated how much I used to spend on wipes per year and it actually is more than what I paid for this unit. So if this only lasts me one year, I still end up $5 ahead!
I already have 2 of them. This is the third one for my house. Has to be the easiest install of any plumbing job I have ever done. Everything matched and that is so uncommon in plumbing.