SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality device. thank you.
Took for 140 rubles. At the local store. Miniature, light, thin plastic, on the back side are visible seams (cm.4photo) as it is not neat. In operation was not. rotates easily by hand, tips can change the watering angle. without a filter at the inlet. In the season I hope to use. The parcel is tracked, delivery about two months
He arrived after a long time, super
Working thing. Took for 270R with free delivery.
Never dotarło. Fast refund.
Works! I recommend the store, sent quickly, but it's been a long time!
Corresponds to the description. I haven't used it yet.
Thank you. Great, buy. Works for 5 +. rotates without problems. Spray diameter I have 6 meters! I'm happy with the purchase, I still want to buy several pieces. Delivery is very fast!
It came very fast and you appreciate good material, it turns well. I still haven't been able to prove it because it hasn't accompanied time
A beautiful and practical product but its size is small ..
Everything came up. the picture looks more. thanks to the store.
The product came very quickly, corresponds to the description, how it works has not yet checked
Good product. The watering area is wide as you are giving the water stronger
It's okay. Check only in the spring))
Fast shipping. Different base, but I even like this one more. How will behave in work, will be known only in the summer
It has reached 20 days including New Year holidays. Packing is simple package. Apparently because of this, there is a small zabochina from the impact in the area of the Brazilian hole. It looks small. No water inlet filter. I'll try.
Expected that the size will be a little more; came in a simple package from Latvia for 21 days; plastic rattles; but purely visually everything is whole; if very picky, then the color is different; but since I need operational qualities, I will not reduce the arrival; we will wait for the summer)
Smaller than I expected, I expected it to be almost twice the size, but aside from that, items does the job nicely.
The goods came within a month. Quality can not yet check
It's safe, yes that's will, one plastic With the kind of norms… check summer course, review supplement can not) will not have time