SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That sounds beautiful.
Sound listening nicer
The parcel went less than a month, packed in a package, foam rubber and a carton. The box was slightly below, but the bells were not damaged. The bell is amazing, gentle with beautiful overflows. If anyone wants to buy such a thing, buy, you will not regret. Good store and good goods.
Nice and sounds good
Labai gražiai skanba IR kokybiskai padarytas.
Nice, it has a lovely sound, Better than I expected.
The sound is very ringing. Delivery is very long.
Quickly.. High sound.. Had on lower Show hoped
The quality is excellent, delivery within a month. Very pleased. I'll order more.
Very fast delivery, packing as expected, the goods are super, very good!!! I advise this store friends.
Sounds amazing. Quality product.
Everything came intact, makes a pleasant melodious sound.
All OK came according to the description
lovely sound. NOT sharp or tinny. very melodic. excellent
Everything came intact. Bells correspond to the description, purchase is satisfied.
The bells are super, as I wanted. Seller recommend
Perfect!!, very good quality product.
The product is what I ordered but the box it arrived in was for a different item.
Great product. Compact, executed well.
Item came in with a good protective box. Delivery was quite fast.
Sleep winds is very beautiful. Sad Cuz got busted. But to fix!
nice ,good sound , good size.
nice item. fast delivery to europe just 2 weeks. i recommend this store.
Everything is fine, but very long the goods go.
It came to Kazan in 9 days! Super quality
Goods came in perfect condition but I have to admit that this time very long it took. Ringtones are such as the picture and the description. As for me are beautiful, perfect such as chciałam. Have high metallic sound but your tune win very delicate. Thank you stores. Recommend.
It looks great for its price. The sound is very nice and loud. I’d say it’s a keeper!
While I carried it from the Post Office Home-rattled like a saucepan. And when I straightened it, hung it, it turned out to be very musical :)
Pleasant sound, excellent quality
It’s sound is melodic towards the melancholy - will be nice outside in the wind. The red is nicely made with stained warm red and lacquer. I did not communicate with store.
For the veranda and garden the most it. I recommend the store. It's been over a month. Received at the Post Office
Very nice wind chime. It sounds beautiful and it arrived pretty quickly.
Everything is fine, large size. I like it!
Very nice outing So Much So Much Thank You So Much
Thank you store! Everything is super!
Beautiful sounds awesome good size, such a bargain, love it